![]() I got a blue screen error while using my device If you need more info or help with updates, see the Windows Update FAQ. Under Boot options, clear the Safe boot check box. In the Open box, type msconfig, and then select OK. Now that you're in WinRE, follow the steps below to start your Windows device in safe mode. When Windows restarts, hold down the power button for 10 seconds to turn off your device.Īllow your device to fully restart to enter WinRE. On soon as you see there is something on the screen, hold down the power button for 10 seconds to turn off your device. Press the power button again to turn on your device. Hold down the power button for 10 seconds to turn off your device. Safe mode starts Windows in a basic state, using a limited set of files and drivers and allows you to perform troubleshooting steps.īefore you enter safe mode, you need to enter the Windows Recovery Environment (WinRE): To do this, you'll need to start up your Windows device in safe mode. If you get a blue screen error after an update, try fixing the error by uninstalling recent updates. Some blue screen errors might occur after a specific update is installed on your device. I got a blue screen error after an update was installed ![]() If so, you may see a blue screen with a message that your device ran into a problem and needs to restart. I see spinning dots on a screen that's black or another color after restartingĪ blue screen error (also called a stop error) can occur if there's something (an app, program or update) that is causing your device to shut down or restart unexpectedly.I see a black or blank screen after signing in.Troubleshoot black or blank screen errors.I see a blue screen error while using my device.I see a blue screen error after an update was installed.
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